For children and their families, hospital visits are almost always a source of anxiety and stress. Designed to improve the quality of care offered to mothers and their children at CHU Sainte-Justine and help support patients and their families, the organizational project Tout Doux (gently) launched in June 2021.

The project goal is to reduce short- and long-term procedural pain and anxiety among patients. The project was conceived by a dedicated and determined multidisciplinary team. It also aims to promote and implement best practices for optimal care during medical and nursing procedures. Various promotional tools were addressed to caregivers, patients, and families, and special training was implemented for various workers who have contact with the children. An approach that meets the specific needs of a pediatric clientele involves close collaboration with parents and the Bureau de partenariat patient-famille-soignant (patient-family-caregiver partnership department).

Tout Doux illustrates the CHU Sainte-Justine’s commitment to caring for patients conscientiously, and thereby contribute to the humanization of care. The goal is to raise awareness among all caregivers, doctors and staff and equip them to provide comfort and support to children and their families. Tout Doux is the art of helping practices evolve for a better experience of health care, with and for the patients.

Project submitted by Annie Lacroix, Nurse Manager

Other contributors: Patricia Laforce, Clinical Nurse, Tout doux Project Roll-Out, Julie Paquette, Nursing Advisor, Marie-Joelle Doré-Bergeron, Pediatrician, Kaitlen Kattuso, Child Life Specialist, Évelyne Doyon-Trottier, Emergency Physician, Karine Bouchard, DSIA, Bénédicte Grou, Nursing Advisor, Sarah Leomba, Knowledge Broker, Marie-France Langlet, Patient/Family/Caregiver Partnership Coordinator, Émilie Trempe, Communications Advisor and Valérie Leclair, Manager